If you are not satisfied with your order, you may return for your item(s) within 7 calendar days after the purchase. Returned items must comply with our returns policy.
- Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.
- Items must be returned in the original packaging.
- Footwear must be returned in its original shoebox.
- Intimate apparel and swimwear (including but not limited to: lingerie, boxers, briefs, swimsuits and bikini bottoms) must be returned with the original hygienic protective strip still intact.
- Face masks cannot be returned.
- Shipping costs for returns are not covered by Frame.
- Any duties and taxes that may occur will be deducted from your refund amount.
Please return the items in the same condition you received them. Any returns that do not meet our policy will not be accepted.