FRAME REWARDS PROGRAM

Earn Points on Every Purchase!
Unlock rewards every time you shop with FRAME, both in-store and online. Earn points with each purchase and redeem them for exclusive discounts, with no expiry date on your points! Start earning today and enjoy benefits that grow with your loyalty.
TIER POINTS RANGE BENEFITS

DIAMOND

100,000+ AED

  • Earn 4 points for every 1 AED spent
  • Get up to 25% off on purchases using points
  • 100% guaranteed reservation on sneaker releases (1 pair, own size)
  • Free complimentary beverage from FRAME cafe (2 drinks per day)

PLATINUM

60,000 - 99,999 AED

  • Earn 3 points for every 1 AED spent
  • Get up to 20% off on purchases using points
  • Priority access for non-raffle-based sneaker releases

GOLD

30,000 - 59,999 AED
  • Earn 2 points for every 1 AED spent
  • Get up to 15% off on purchases using points
  • Priority access for non-raffle-based sneaker releases

SILVER

10,000 - 29,999 AED
  • Earn 1 point for every 1 AED spent
  • Get up to 10% off on purchases using points

BLACK

1 - 9999 AED
  • Earn 1 point for every 1 AED spent

FAQs

What is the FRAME Loyalty Program?

The FRAME Loyalty Program rewards our global customers based on their spending. Earn 1 point for every 1 AED (UAE Dirham) spent, and redeem points for discount coupons to save on future purchases. As you continue to shop, your points accumulate and you can redeem them for discounts!

How do I join the FRAME Loyalty Program?

Any shopper at FRAME can join the program. If you are a new customer, you can automatically join the Program by creating an account on our website. Otherwise, if you are a new in-store shopper, our staff can help you create an account at check-out.

How do I check my points and membership status?

Log in to your account and check your points and membership status by clicking the Rewards button on the bottom right corner of the website or under “Account.” If you joined the Program in-store, please create a new account on our website using the same email address to access your points.

How do I get points?

Points are earned by spending in-store or online. For every 1 AED spent, you’ll earn 1 point. These points can be collected and later redeemed for discount coupons, giving you savings on future purchases.

How do I use my points?

You can use your points to redeem discount coupons for future purchases. Once you’ve accumulated enough points, go to your account, click on the Rewards button, and select the discount coupon you’d like to redeem based on your points balance. Then, apply your coupon at checkout to enjoy your discount.

 

What happens to my points when I return an item or cancel my order?

If you return or cancel your order, the points will be returned to your account. This update will show on your account within 24 hours.

When do my points expire?

Never! Your points stay with you for life, so you can save up and redeem them whenever you like. Enjoy rewards without any time limit!

Terms & Conditions

  • By signing up for the FRAME Loyalty Program, you are agreeing to the terms and conditions outlined by SHOPFRAME FZ-LLC.
  • Membership is limited to individuals only and is limited to one account per individual.
  • Points can be redeemed in store and online.
  • Points have no cash value and cannot be redeemed as cash.
  • FRAME reserves the right to terminate membership where we believe that a member is misusing the program.  
  • FRAME reserves the right to modify the benefits and terms and conditions at our sole discretion.
  • For any questions regarding the FRAME Loyalty Program, you can contact us at [email protected].