DELIVERY AND ORDERS

الشحن

FRAME provides deliveries worldwide. UAE orders are processed through TCS and international orders are shipped from DHL. Shipping costs will vary by your order size, weight, and destination. Depending on the shipping address, the time of the delivery will vary as well. Working days in the UAE are from Sunday to Thursday and the weekends are on Friday and Saturday. Orders placed after Thursday 4PM (GST) will be processed on the following Sunday.

  • التسليم المحلي (الإمارات العربية المتحدة): 2 - 3 أيام عمل
  • الشحن السريع (دولي): 4 - 7 أيام عمل

تتبع الطلبات

After placing an order, you will receive an email from us containing all the details of your purchase. Once your order is prepared and ready to be dispatched, you will receive a Shipping Confirmation email which will contain the tracking number. By clicking on the “Track Package”, you will be redirected to our delivery partner’s website where you can use the generated tracking code to follow the live status of your order.

For unforeseen circumstances, if your order is taking beyond the expected time frame, please contact us at [email protected].

الرسوم والضرائب

لا تشمل رسوم التوصيل أي رسوم استيراد (رسوم وضرائب)، والتي قد تكون قابلة للتطبيق حسب وجهة طلبك.

الإلغاءات

If for any reason you wish to cancel your order before the shipping confirmation, please contact us at [email protected] with your order number. However, if you have already received a shipping confirmation, this means your order is out for delivery. You can process the return of the items in its original condition for a refund or exchange. Click here to read more about our return and refund policy.