FRAME offers worldwide delivery services.

• Domestic Delivery (UAE)
  • Dubai only: Same-day delivery is available if the order is placed before 18:00. Orders placed after 18:00 will be delivered the next business day.
  • Other Emirates: 2–3 business days. Same-day delivery is not available outside Dubai. If same-day delivery is selected from a non-Dubai location, the order will be automatically converted to standard delivery without any refund for the expedited shipping fee.


• International Delivery (DHL)
  • Estimated delivery within 4–7 business days depending on region and customs clearance.

• Domestic: Quiqup
• International: DHL

Store Pickup

• Store pickup is available at FRAME’s Dubai location.
• Orders selected for pickup will be held for 7 calendar days from the date of purchase.
• If the order is not collected within this period, the item will be automatically shipped to the customer’s provided address.
• Shipping costs in this case will be the responsibility of the customer.

Order Confirmation & Tracking

• Once your order is placed, you will receive an order confirmation email.
• When your item is packed and ready for dispatch, a shipping confirmation email with tracking details will be sent.
• Click on “Track Package” to follow the real-time status via our delivery partner’s site.

Duties & Taxes

• Shipping charges do not include import fees, duties, or taxes.
• These fees may apply depending on your country’s regulations and are the customer’s responsibility.
• Please note: We do not issue undervalued (downvalue) invoices under any circumstance.

Order Cancellations

• Orders can be cancelled only before the shipping confirmation email is issued.
• To cancel, contact [email protected] with your order number.
• Note: Orders including discounted items (final sale) may not be eligible for cancellation based on their specific terms.
• If the order has already shipped, it must be returned following our returns & exchanges process.

Shipping Delays

• Deliveries may be delayed due to holidays, high-volume periods, weather conditions, or customs clearance.
• In case of any delay, we will notify you via email or SMS.

Pre-Order Shipping

• Pre-order items ship based on the estimated dispatch date listed on the product page.
• If a pre-order item is purchased along with in-stock items, the full order will be shipped once all items are available.
• To receive in-stock items sooner, we recommend placing a separate order.