配送と注文

送料

FRAME provides deliveries worldwide. UAE orders are processed through Quiqup and international orders are shipped from DHL. Shipping costs will vary by your order size, weight, and destination. Depending on the shipping address, the time of the delivery will vary as well. Working days in the UAE are from Monday to Friday and the weekends are on Saturday & Sunday. Orders placed after Friday 4PM (GST) will be processed on the following Sunday.

  • 国内配送（UAE）：2～3営業日
  • Same day Domestic Delivery (Dubai only): In 4 hours if ordered before 18:00
  • エクスプレス配送（国際）：4〜7営業日

注文追跡

After placing an order, you will receive an email from us containing all the details of your purchase. Once your order is prepared and ready to be dispatched, you will receive a Shipping Confirmation email which will contain the tracking number. By clicking on the “Track Package”, you will be redirected to our delivery partner’s website where you can use the generated tracking code to follow the live status of your order.

For unforeseen circumstances, if your order is taking beyond the expected time frame, please contact us at [email protected].

義務と税金

配送料には輸入手数料（関税・消費税）は含まれておりません。

キャンセル

If for any reason you wish to cancel your order before the shipping confirmation, please contact us at [email protected] with your order number. However, if you have already received a shipping confirmation, this means your order is out for delivery. You can process the return of the items in its original condition for a refund or exchange.

返品ポリシー

ご注文の商品にご満足いただけなかった場合、ご購入後7日以内であれば返品をお受けいたします。返品される商品は、当社の返品規定に従わなければなりません。

  • 商品は、未着用、未破損、未使用で、タグがすべて付いており、元のパッケージが同梱されているものに限ります。
  • 商品の複数回の交換はできません（交換後の返品もできません）。
  • インナーウェアおよび水着（ランジェリー、ボクサー、ブリーフ、水着、ビキニボトムを含むが、これらに限定されない）は、元の衛生的な保護ストリップが付いたまま返却されなければならない。
  • Face masks and socks cannot be returned.
  • 返品の送料はFrame では負担いたしません。
  • 関税や税金が発生した場合は、返金額から差し引かれます。
  • If you cancel your order due to a simple change of mind, a fee from your bank and payment gateway will be charged (5% of the total payment amount).

商品をお受け取りになった時と同じ状態でご返送ください。当社のポリシーに合わない返品はお受けできません。

リターン・プロセス

ご注文商品の返品手続きを開始するには、以下の手順に従ってください。

  1. Send us an email at [email protected] with the following details:
            - Original order number
            - Reason for return
            - Return for a refund or exchange

  2. 弊社にて返品確認後、下記住所までご返送ください。

    •         DUBAI DESIGN DISTRICT
      BUILDING 7, R03, G FLOOR
      Dubai, United Arab Emirates
      SHOPFRAME FZ LLC
      +971 4 243 4258

  3. Once the return shipment is dispatched, please provide us with the tracking number.

STORE CREDIT

Store credit is valid for 60 days from the date of issue and should be used within that period.

払い戻し

返品された商品を弊社が受領し、受理した後、返金処理が行われます。払い戻しは、関税や消費税を除き、元のお支払い方法に加算されます。決済会社によって処理にかかる時間が異なるため、お客様のアカウントに返金が反映されるまで15営業日以上かかる場合があります。

故障品

In the unlikely case that the items have arrived damaged or incorrect items have been delivered, please immediately contact us at [email protected]. Delivery charges and duties will be covered by us.

セール品

Items discounted by 50% or more are final and cannot be refunded or exchanged. Other sale items can be exchanged within 7 days for products of equal or greater value. Any price difference must be paid.


Please Note:

  • Refunds are not available on any sale items.
  • Customers are responsible for all shipping costs related to exchanges of sale items.

You may:

  • Return via your own courier
  • Request a return pickup (AED 35 pickup fee)
  • Visit our Dubai store for in-person exchange (free of charge)