RETURNS & REFUNDS

如果您对订单不满意，可在购买后 7 个日历日内退货。退货商品必须符合我们的退货政策。

• 退还的商品必须是未穿过、未损坏、未使用过的，并附上所有标签和原包装。
• 商品不能多次交换（交换后也不能退回）。
• 内衣和泳装（包括但不限于：内衣、平角裤、内裤、泳装和比基尼底裤）必须在原卫生保护条完好无损的情况下退回。
• 面罩不能退换。
• Frame 不承担退货的运费。
• 任何可能发生的关税和税款都将从您的退款金额中扣除。

请按收到时的原样退货。我们不接受任何不符合我们政策的退货。

要启动订单退货程序，请按照以下步骤操作。

• 1. Send us an email at [email protected] with the following details:
          - Original order number
          - Reason for return
          - Return for a refund or exchange

2. Once the return is confirmed from our side, please send the shipment to the address and details provided below.

1.         DUBAI DESIGN DISTRICT
           BUILDING 7, R03, G FLOOR
           Dubai, United Arab Emirates
           SHOP FRAME FZ LLC
           +971 4 243 4258
2. 3. Once the return shipment is dispatched, please provide us with the tracking number.

Once we have received and accepted the returned items, your refund will be processed. Your refund will be credited to the original payment method, excluding any duties and taxes. Please note that the refund may take 15 working days or more to show on your account, due to varying processing times between payment providers.

In the unlikely case that the items have arrived damaged or incorrect items have been delivered, please immediately contact us at [email protected]. Delivery charges and duties will be covered by us.

The prices of items on sale are final and cannot be refunded.