送货和订单

装运

FRAME 提供全球送货服务。阿联酋的订单由 Quiqup 处理，国际订单由 DHL 运送。运费因订单大小、重量和目的地而异。根据送货地址的不同，送货时间也会不同。阿联酋的工作日为周一至周五，周末为周六和周日。周五下午 4 点（GST）后下的订单将在下周日处理。

  • 国内送货（阿联酋）：2 - 3 个工作日
  • 国内当日送达（仅限迪拜）：如果在 18:00 之前订购，4 小时内送达
  • 特快专递（国际）：4 - 7 个工作日

订单跟踪

After placing an order, you will receive an email from us containing all the details of your purchase. Once your order is prepared and ready to be dispatched, you will receive a Shipping Confirmation email which will contain the tracking number. By clicking on the “Track Package”, you will be redirected to our delivery partner’s website where you can use the generated tracking code to follow the live status of your order.

For unforeseen circumstances, if your order is taking beyond the expected time frame, please contact us at [email protected].

税费

送货费用不包括任何进口费用（关税和税费），这些费用可能会根据您的订单目的地而适用。

取消

If for any reason you wish to cancel your order before the shipping confirmation, please contact us at [email protected] with your order number. However, if you have already received a shipping confirmation, this means your order is out for delivery. You can process the return of the items in its original condition for a refund or exchange.

退货政策

如果您对订单不满意，可在购买后 7 个日历日内退货。退货商品必须符合我们的退货政策。

  • 退还的商品必须是未穿过、未损坏、未使用过的，并附上所有标签和原包装。
  • 商品不能多次交换（交换后也不能退回）。
  • 内衣和泳装（包括但不限于：内衣、平角裤、内裤、泳装和比基尼底裤）必须在原卫生保护条完好无损的情况下退回。
  • 口罩和袜子不能退还。
  • Frame 不承担退货的运费。
  • 任何可能发生的关税和税款都将从您的退款金额中扣除。
  • 如果您只是改变主意而取消订单，您的银行和支付网关将收取一定费用（总支付金额的 5%）。

请按收到时的原样退货。我们不接受任何不符合我们政策的退货。

返回过程

要启动订单退货程序，请按照以下步骤操作。

  1. Send us an email at [email protected] with the following details:
            - Original order number
            - Reason for return
            - Return for a refund or exchange

  2. 一旦我方确认退货，请将货物寄往以下地址和详细信息。

    •         DUBAI DESIGN DISTRICT
      BUILDING 7, R03, G FLOOR
      Dubai, United Arab Emirates
      SHOPFRAME FZ LLC
      +971 4 243 4258

  3. Once the return shipment is dispatched, please provide us with the tracking number.

STORE CREDIT

Store credit is valid for 60 days from the date of issue and should be used within that period.

退款

我们收到并接受退货后，将处理您的退款。退款将记入原始付款方式，不包括任何关税和税款。请注意，由于付款提供商之间的处理时间不同，退款可能需要 15 个工作日或更长时间才能显示在您的账户上。

残次品

In the unlikely case that the items have arrived damaged or incorrect items have been delivered, please immediately contact us at [email protected]. Delivery charges and duties will be covered by us.

促销品

Items discounted by 50% or more are final and cannot be refunded or exchanged. Other sale items can be exchanged within 7 days for products of equal or greater value. Any price difference must be paid.


Please Note:

  • Refunds are not available on any sale items.
  • Customers are responsible for all shipping costs related to exchanges of sale items.

您可以

  • Return via your own courier
  • Request a return pickup (AED 35 pickup fee)
  • Visit our Dubai store for in-person exchange (free of charge)